if you turn your reciept over, you will finds in very very faded print, almost impossible to read with the naked eye. i had to photo copy and darken the print to see it . that they have NO RETURNS once inside 48 hours of purchase or after delievry. i bought a desk set for my daughters bday with is this month. the sales person sold me a hutch that sits on top of desk for storage...had no clue that when the hutch sits on the desk you loose 1/2 the desk surface. she could not even lay a text book down. now come on...what good is the desk.
i callled the sales rep and told her it is not functional at all. i wanted to return only the hutch. she told me i had to call the 800 number that she gave me ... i called ...they said they did not handle returns, the local store does..so i called sales rep back...told her what they said...she "seemed" surprised. put me on hold and said she would ask in the office what to do...after a few mins, she came back and said : "we cant return it...after you signed for it on delievery it is yours..." i then asked ....'so no returns", it does not work for us...would not have bought it from you if i could not return it" " sorry no returns."
i could go on and on...
who does not have a return policy?????!!!!!!!!
that is bad business...
i have given them plenty of business over the years...just lucky all the other stuff worked or fit.
I WILL NEVER EVER BUY FROM THEM AGAIN.!!!!!!!!!!
THEY TEACH TO UP-SALE THE CUSTOMER KNOWING THEY CANT RETURN IT!!!!
SALES PERSON NEVER EVER MENTIONED NO RETURNS!!!!
THIS IS DECEPTIVE TRADE PRACTICES AND I WILL NOT STOP UNTIL I GET TO THE FTC.
BAD BAD BUSINESS.
Monetary Loss: $100.