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Zero stars. I ordered 2 loft beds for my twin girls. Order came Wednesday and the unhappy delivery guys arrived and assembled but the bunkie boards were not on the truck. I was told they would be here Saturday with a confirmation that they would be here by 9pm. Never...
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1.8
#1184051
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Rooms To Go Kids - Safety hazard, RTG couldn't care less
Rooms To Go Kids - Safety hazard, RTG couldn't care less
We had a bunk bed set delivered today, and it was assembled improperly. The upper bunk is supposed to be supported by the entire desk, yet it was installed with only one side of the desk supporting the upper bunk. If a child were to get on it, it would collapse. Called...
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2.8
I liked
  • Variety of products to choose from
I didn't like
  • Quality of install or assembly
  • Delivery person damaging brand new item
  • Lack of knowledge of product being delivered by delivery driver
#1136559
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Rooms To Go Kids - Political correct

Awesome commercial , you just had to change it! Spend some more money and reshoot it with asian, latina and all the other races. Really
1.0
Details
Diversity of Products or Services
#1125279
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Rooms To Go Kids - Cut my child

Rooms To Go Kids - Cut my child
I bought my daughter carriage princess bed and both sides broke and she cut herself on the bed
#1066135
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I needed dresser handles for my daughter's white disney princess dresser for my. Customer Service mailed me a parts order form, they said they only take money orders. I filled & sent it out with the money order the same day I received the form. 4 months pass & after...
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Anonymous
balesdog

Me too. I sent a check for $633 for 2 complete sets of slipcovers for a CC sofa I bought. 45+ later no slipcovers. CS can only say yes they have the money. Yes the order was o...

1.0
I didn't like
  • Terrible customer service
#929963
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We are a foreign family relocated to South Florida. Among the odd experiences we have in the last six months I want to tell about Rooms To Go. My sister was very well treated in the store where she bought the bedroom furniture for my two nieces. They set a date two...
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Anonymous
Ticked Off

this is so typical of RTG. I purchased 2 sofas . Cindy Crawford thinking her name would ensure quality. wow was I wrong. like the above consumer your complaints go unanswered ...

2.0
I liked
  • To have the service completed
I didn't like
  • To be punished for being a client
#757881
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I just left a message here but it seems to have disappeared somehow, so I will repost it. My family and I just went into Rooms To Go at The Woodlands, TX location, at the kids furniture department. We were very happy and excited to purchase 2 new Lightning McQueen...
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1.0
I didn't like
  • Manager attitude
  • Unpleasant
  • Lack of proper explanation
#670458
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I recently purchased bunk beads for my grand children at RTG. When they arrived (2 hrs late) they didn't know how to put it together, and there were hunks of "wood" missing out of the front of one of the pieces and the ladder looked like a wood shop project done by a...
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1.0
#655636
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Rooms To Go Kids - Bed Review
We bought a bed with trundle and the dresser and chest from rooms to go from the disney princess line, we really love it . The bed is for my 11 yr. old and my 3 yr old, one think I would never imagine was that my 3 yr old would cut her toe trying to clim up the bed,...
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Anonymous
Anonymous

How is that someone's fault other than your own?

2.4
#551593
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Furniture Review

Delivery is the wors from any furniture stores.It just terrisble!!!! Never ever recommend to any body to buy from this store ever.
Sunny Isles Beach, Florida
#543989
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