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Furniture Review

Delivery is the wors from any furniture stores.It just terrisble!!!! Never ever recommend to any body to buy from this store ever.
Sunny Isles Beach, Florida
#543989
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Bought 2 kids bedroom sets. Older sons is fine, no damage. Younger sons dresser was damaged at delivery with wood chips at the bottom of my staircase that belonged to the 5 drawer chest. My wife called and they scheduled a technician to come out and see if they could...
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TellUsRTG
TellUsRTG

I am very sorry to hear that you have had this much disappointment with getting your son's furniture delivered correctly and with no damage. I would like to look into this and...

#463096
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something spilled on my daughters dresser I am unsure exactly what but it took the finish off.I purchased the furniture and warranty in Nov 2012 from the manager of the rooms to go kids in Jensen beach florida Carmen Powell she told me the warranty covered any accident...
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TellUsRTG
TellUsRTG

This is unfortunate to hear. While in home damage is not covered by the one year warranty that Rooms To Go supplies, we would like to investigate this further for you. Please ...

#412681
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Original delivery date moved up and it was great, but when they came the delivery men had a key piece of the furniture missing. I was told we would be call before the end of the day to schedule delivery of the missing piece. After no call, I called customer service...
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TellUsRTG
TellUsRTG

We apologize for the disappointment and do expect any associate of Rooms To Go to act in a professional manner. It sounds as if you may have been dealing with our delivery dis...

#412627
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Delivered almost 2 hours late on Saturday. Didn't have a piece of furniture needed to complete installation. Driver said we'd have correct piece Monday. Called Monday to confirm delivery and was told it would be Saturday. Told customer service what driver said...
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#410763
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Yes I agree, I bought a piece of furniture never less from the children's section. And the 1 st one they delivered I noticed a crack in it and separation of the shelves after 2 days. So I called and got the run around about who to tAlk to and finally they decided...
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Anonymous
David_Johnson

Anything more than one try for the delivery is excessive and certainly isn’t something that we want any of our customers to go through or experience. We would love to take a ...

#374485
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My wife and I went to Rooms to Go to purchase the Disney Princess Bed, Dresser, and nite stands for Christmas last year for our daughter. I have never purchased furniture from there before and was reluctant to buy but that is the only place that sells the Disney...
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Anonymous
David_Johnson

I so sorry to hear about the problems you have had and can promise you that is not a normal situation by any means. If you can send us an email to Tellus@Roomstogo.com with t...

#364552
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We purchased disney princess bedroom set from atlanta store for our loving daughter as a gift for her achievements. The whole set i.e bed, dresser, mirror, night chest and trundle, all are in worn off condition with paint !! The quality is very bad. I wanted to return...
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Anonymous
Madhavi

They tried to replace the defective Footboard and dresser today. They brought a Dresser with a big whole in the bottom !!! And the Footboard with a scrach !! Is this the qua...

Anonymous
Madhavi

Undoubtedly it\'s a beautiful set. But, if anything goes wrong, RoomsTogo does not have return and refund policy like other branded furniture stores like Macys, Havertys, JCPe...

#350501
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Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
I purchased three pieces from Rooms To Go Kids in Mesquite Texas. One of the pieces was delivered damaged. Due to the damage to the right front leg, I noticed how unstable this extremely large peace was. The chest I purchased stands at about five feet. The chest...
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Anonymous
***ed ***sumer

Having the same issue with them as well. Yes, their customer service is terrible!

Anonymous
***ed ***sumer

Having the same issue with them as well. :( Yes, they\'re customer service is terrible!

Balch Springs, Texas
#342087
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Purchased a bunk bed bedroom set for daughter. When product arrived, bed looked in poor condition: cracked footboard to top bunk and very poor finishing on guard rails and numerous rough looking places in numerous locations. Called customer service, who said they would...
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Anonymous
David_Johnson

If the blemishes aren’t supposed to be on the set, it should be something that we can take care of then for you. If you can send us an email with order information to us, w...

hollywoodhenry
hollywoodhenry

Unfortunately David the product I ordered was not \"purposely\" blemished to give \"an antique or aged look.\" Bottom line I recieved a subpar product that your people did lit...

#326370
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