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Yes I agree, I bought a piece of furniture never less from the children's section. And the 1 st one they delivered I noticed a crack in it and separation of the shelves after 2 days. So I called and got the run around about who to tAlk to and finally they decided...
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Anonymous
David_Johnson

Anything more than one try for the delivery is excessive and certainly isn’t something that we want any of our customers to go through or experience. We would love to take a ...

#374485
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My wife and I went to Rooms to Go to purchase the Disney Princess Bed, Dresser, and nite stands for Christmas last year for our daughter. I have never purchased furniture from there before and was reluctant to buy but that is the only place that sells the Disney...
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Anonymous
David_Johnson

I so sorry to hear about the problems you have had and can promise you that is not a normal situation by any means. If you can send us an email to Tellus@Roomstogo.com with t...

#364552
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We purchased disney princess bedroom set from atlanta store for our loving daughter as a gift for her achievements. The whole set i.e bed, dresser, mirror, night chest and trundle, all are in worn off condition with paint !! The quality is very bad. I wanted to return...
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Anonymous
Madhavi

They tried to replace the defective Footboard and dresser today. They brought a Dresser with a big whole in the bottom !!! And the Footboard with a scrach !! Is this the qua...

Anonymous
Madhavi

Undoubtedly it\'s a beautiful set. But, if anything goes wrong, RoomsTogo does not have return and refund policy like other branded furniture stores like Macys, Havertys, JCPe...

#350501
Reply to reviews
Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
Rooms To Go Kids - Rooms To Go has forgotten that without the consumer they have zero customers.  The customer service
I purchased three pieces from Rooms To Go Kids in Mesquite Texas. One of the pieces was delivered damaged. Due to the damage to the right front leg, I noticed how unstable this extremely large peace was. The chest I purchased stands at about five feet. The chest...
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Anonymous
***ed ***sumer

Having the same issue with them as well. Yes, their customer service is terrible!

Anonymous
***ed ***sumer

Having the same issue with them as well. :( Yes, they\'re customer service is terrible!

Balch Springs, Texas
#342087
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Purchased a bunk bed bedroom set for daughter. When product arrived, bed looked in poor condition: cracked footboard to top bunk and very poor finishing on guard rails and numerous rough looking places in numerous locations. Called customer service, who said they would...
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Anonymous
David_Johnson

If the blemishes aren’t supposed to be on the set, it should be something that we can take care of then for you. If you can send us an email with order information to us, w...

hollywoodhenry
hollywoodhenry

Unfortunately David the product I ordered was not \"purposely\" blemished to give \"an antique or aged look.\" Bottom line I recieved a subpar product that your people did lit...

#326370
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Purchased $3000 worth of childrens furniture. Took 10 weeks to arrive. I was told that when purchased and accepted that. Ordered $400 of accessories. That came the next week. When the bed came the comforter set ordered from their picture does not fit bed. Told...
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richardjensen
richardjensen

oky

Anonymous
MIKE BOBO

DAVID JOHNSON AND ROOMS 2 GO ARE GAYS.

Harwich, Massachusetts
#325645
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RTG delivered our furniture broken and after several phone calls alerting the store that we needed an exchanged we finally got a clerk who said everyone was too busy to talk to me. I called customer service and they gave me the same run around. No one wished to...
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Anonymous
Anonymous

*** you people

Anonymous
David_Johnson

I’m sooo sorry to hear about any problems that you had with your delivery. That certainly doesn’t sound like the way our personnel are trained to address situations as su...

#303782
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We purchased a bunk bed online from Rooms-to-Go. The product is beautiful. But it was broken and it took 19 days and 8 conversations to get it fixed. Their customer support is the worst in the industry. 1) The delivery guys who assembled the bed pointed out that the...
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Anonymous
David_Johnson

I’m so sorry to hear about your purchase, and the frustration that we have caused. I can promise that the situations as these should be better addressed. If you can ema...

#303142
Reply to reviews
This company has to be the most horrible furnitur store! They damaged our bunk bed install. They didn't screw down the top bunk boards that almost fell off on my 4 years and then refused to replace the whole set and sent us on a 5 month mess to get it replaced....
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Anonymous
David_Johnson

We received your email to our offices and are taking a look into the matter as we speak! Once we have more details available, we will contact you immediately!

#298290
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Bought the disney princess bedroom suit from room to go and the extended warranty .it was rather expensive but did not keep it finish the drawers broke repeatly and that warranty that I purchase did not cover it . When ever room to go came out they always told me it...
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Anonymous
David_Johnson

Rooms To Go stands behind all new purchases by providing a one year warranty against manufacturer defects. With the information you’ve listed, it sounds like you purchased ...

#295487
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