Rooms To Go Kids
Reviews and Complaints
Rooms To Go has forgotten that without the consumer they have zero customers. The customer service
I purchased three pieces from Rooms To Go Kids in Mesquite Texas. One of the pieces was delivered damaged.
Due to the damage to the right front leg, I noticed how unstable this extremely large peace was. The chest I purchased stands at about five feet. The chest stands on legs, which causes the peace to sway. This peace was for my small child's room that stands about two feet.
I called customer service and voiced my concerns. Their customer service offered to replace the chest free of charge. I then voiced my concerns ounce again and asked if they could just replace the peace with a smaller alternative piece in the collection. I also offered to pay the difference in price.
Their customer service informed me that I would have to repay a delivery charge to get the alternative piece. I then tried to explain to the customer service representative that if your company is planning to replace the damaged piece would not it make better since that you just bring the alternative piece rather than the dangerous chest. The customer service representative then said why would we was our time paying a delivery person to bring out the chest if you are going to replace it. I then said so why would I pay a separate delivery fee when you have to come out to bring the chest any way.
The customer service representative then hung up in my face. I tried calling back to speak to a hire authority figure, but I was told that I had to follow the chain of command and that the person I was speaking to would determine if I could speak to a higher authority figure. The customer services as well as the store manager both refused to give me corporate numbers, regional management, or district manager numbers. The store manager was absolutely no help and very *** He tried to charge me more for the piece I wanted which was marked the same price as my original chest.
This company has forgotten that if they lose their customers they lose their business. Rooms To Go has gotten Bigger than the Consumer. To end this I will never shop there again, nor will I advise anyone else to. This company and its unreasonable staff left me with accepting either the oversize piece and risking the safety of my daughter, or pay to replace the piece delivery fee plus the price-gouging attempt by the Mesquite manager.
The furniture piece I have is unsafe for small children and it should be sold in the original Rooms To Go and not the kids division.
Furniture
ROOMS TO GO NOT REPLACING POOR QUALITY DISNEY FURNITURE
RoomsToGoforKids - nasty quality
We purchased disney princess bedroom set from atlanta store for our loving daughter as a gift for her achievements. The whole set i.e bed, dresser, mirror, night chest and trundle, all are in worn off condition with paint !!
The quality is very bad. I wanted to return the whole set as I lost trust in the quality of Rooms To Go furniture. The customer service said, they do not accept the returns. And they want to replace it piece by piece !!!
Their furniture protection policy and the furniture quality is only to rob the people. I did not pay any less or discounted. Almost, $3000 bill they made me pay.
And the quality is annoying and upsetting.
I cannot recommend any body to RoomsToGoKids furniture.
Rooms to Go: Poor product & poorer customer service!!
Rooms to Go. Worst Ever customer service
Rooms to Go broken bunk bed/ bad service
Watch out...no return policy.
Customer Service, Product, Saftey HORRIBLE
Rooms to GO, the Scammers
Don't buy Rooms To Go, they are Bad!
Disney princess room end up being the frog
Rooms to Go Kids-Don't bother with them...AT ALL!!
Poor customer service!! manager bay area sucks
Rooms To Go was a HUGE Rip-Off!!
I have seen a big number of complaints on here about Rooms To Go. And below each complaint there is a post from a Rooms To Go agent(mostly someone named David).
The post apologizes for the issues and leaves an email link where you can send your order # and they will see what they can do to solve the issue. It\'s FAKE!!! The email comes back as \"undeliverable\". Don\'t even bother.
RTG must have it set up, so that it looks like they are trying to solve the issue for you.
It\'s a HOAX. My best advice is to NEVER BUY ANYTHING FROM ROOMS TO GO - EVER!!!!!
It is now Friday and I have called RTG twice since Tuesday. They are giving me the run-around.
A manager still has yet to call me back. I was told that a manager would call back within 24 hours. It has now been 3 days. My child cannot even sleep in her bed anymore.
I don’t; think I have ever been treated so horribly as a customer before. I never expected this from RTG.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Having the same issue with them as well. Yes, their customer service is terrible!
Having the same issue with them as well. :( Yes, they're customer service is terrible!
Are you able to send us an email with the order information, along with the details, to us at tellus@***.com? The way of which the incident was handled is very strange and we would like to see who you spoke with that informed you as such.