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I needed dresser handles for my daughter's white disney princess dresser for my. Customer Service mailed me a parts order form, they said they only take money orders. I filled & sent it out with the money order the same day I received the form. 4 months pass & after...
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Anonymous
balesdog

Me too. I sent a check for $633 for 2 complete sets of slipcovers for a CC sofa I bought. 45+ later no slipcovers. CS can only say yes they have the money. Yes the order was o...

1.0
#929963
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We are a foreign family relocated to South Florida. Among the odd experiences we have in the last six months I want to tell about Rooms To Go. My sister was very well treated in the store where she bought the bedroom furniture for my two nieces. They set a date two...
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2.0
I liked
  • To have the service completed
I didn't like
  • To be punished for being a client
#757881
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I just left a message here but it seems to have disappeared somehow, so I will repost it. My family and I just went into Rooms To Go at The Woodlands, TX location, at the kids furniture department. We were very happy and excited to purchase 2 new Lightning McQueen...
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1.0
I didn't like
  • Unpleasant
  • Manager attitude
  • Unreasonable delivery charges
#670458
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Rooms To Go Kids - Cut my child
1/1

Rooms To Go Kids - Cut my child

Rooms To Go Kids
#1066135
I bought my daughter carriage princess bed and both sides broke and she cut herself on the bed
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Furniture Review

Rooms To Go Kids
#543989
Delivery is the wors from any furniture stores.It just terrisble!!!! Never ever recommend to any body to buy from this store ever.
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I recently purchased bunk beads for my grand children at RTG. When they arrived (2 hrs late) they didn't know how to put it together, and there were hunks of "wood" missing out of the front of one of the pieces and the ladder looked like a wood shop project done by a...
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1.0
#655636
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Rooms To Go Kids - Bed Review
We bought a bed with trundle and the dresser and chest from rooms to go from the disney princess line, we really love it . The bed is for my 11 yr. old and my 3 yr old, one think I would never imagine was that my 3 yr old would cut her toe trying to clim up the bed,...
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Anonymous
Anonymous

How is that someone's fault other than your own?

2.4
#551593
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Bought 2 kids bedroom sets. Older sons is fine, no damage. Younger sons dresser was damaged at delivery with wood chips at the bottom of my staircase that belonged to the 5 drawer chest. My wife called and they scheduled a technician to come out and see if they could...
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TellUsRTG
TellUsRTG

I am very sorry to hear that you have had this much disappointment with getting your son's furniture delivered correctly and with no damage. I would like to look into this and...

#463096
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something spilled on my daughters dresser I am unsure exactly what but it took the finish off.I purchased the furniture and warranty in Nov 2012 from the manager of the rooms to go kids in Jensen beach florida Carmen Powell she told me the warranty covered any accident...
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TellUsRTG
TellUsRTG

This is unfortunate to hear. While in home damage is not covered by the one year warranty that Rooms To Go supplies, we would like to investigate this further for you. Please ...

#412681
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Original delivery date moved up and it was great, but when they came the delivery men had a key piece of the furniture missing. I was told we would be call before the end of the day to schedule delivery of the missing piece. After no call, I called customer service...
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TellUsRTG
TellUsRTG

We apologize for the disappointment and do expect any associate of Rooms To Go to act in a professional manner. It sounds as if you may have been dealing with our delivery dis...

#412627
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Delivered almost 2 hours late on Saturday. Didn't have a piece of furniture needed to complete installation. Driver said we'd have correct piece Monday. Called Monday to confirm delivery and was told it would be Saturday. Told customer service what driver said...
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#410763
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Yes I agree, I bought a piece of furniture never less from the children's section. And the 1 st one they delivered I noticed a crack in it and separation of the shelves after 2 days. So I called and got the run around about who to tAlk to and finally they decided...
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Anonymous
David_Johnson

Anything more than one try for the delivery is excessive and certainly isn’t something that we want any of our customers to go through or experience. We would love to take a ...

#374485
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